Established Slovak company focused on ICT solutions for databases systems has developed an application which supports the process of debts collection. The application is designed to support the recovery of debts resulting from failures of bank's clients to keep their contractual obligations to the bank. The company is looking for partners to cooperate with via license agreement and/or services agreement.
Above mentioned Slovak company was founded in 2006 with a clear idea of providing professional, yet affordable services in an information technology and software development tailored to the needs of the customer. The typical customers of this company are financial institutions, telecommunication companies and private companies. The information systems that this company implements are mainly aimed to support and improve the customer's management of life cycle of electronic documents, collaboration and the business process management. Based on data from the banking information system the debt collection application follows pre-defined process steps which guide the collector and helps him to control communication with clients through various communication channels. Based on pre-defined configurable policies the client reminders are automatically generated in text format, as well as voice messages. The written reminders or personnel department claims are created via manual tasks. Recovery strategies are defined for bank products or product groups. The client who communicates with the bank can arrange individual payment, plan the necessary compliance to avoid penalties. In case of paying outstanding debt, the recovery process is automatically closed. The application administrator is given the option to disable sending voice messages or SMS reminders in individual cases. The client is notified of timely payment closing or cancelling of rescheduling agreements or other events via SMS. The amount of fees and the scope of recipients (reminders, co-debtor and guarantor) reminders, SMS and voice messages can be configured according to the bank's internal guidelines. The application contains dozens of various reports that are automatically sent daily by e-mail to selected recipients or are available in the application immediately on demand. Optimal data structure enables efficient view of information about clients their closed and outstanding debts with the support of a detailed search. Data integrity is ensured through the quality reports which identify errors in source data and those are sent daily to all responsible persons within the bank in order to timely solve the problem. Processing of input data from the banking system runs on a daily basis and includes monitoring process, which highlights possible errors in processing. Data from the banking system are saved in the time slices allowing the roll-back to previous version of data on the level of clients or potential of finding errors. Technology: Microsoft C#, Microsoft IIS, Microsoft SQL, Jasper Reports Server. Regarding this technology, the Slovak company is looking for partners to cooperate with via license agreement or via services agreement. When talking about the license agreement, they are looking for a reseller of licenses – they actively seek new customers in banking/telco industry. Regarding the services agreement, the Slovak company is a provider of specific services related to the use, customization and support of this application.
Innovations and advantages
- In general, the company provides individual approach, reasonable prices, professionalism - Cost savings as a result of automation of collection process are ensured, as well - Reducing of headcount and reducing of faultiness In debt collection application there are several advantages: - Configurable strategies by product group, product, risk,... - Automated tasks - generated letter reminders, SMS, automatic calling - Call center automation - support for telephone calls done directly from the application, caller identification - Configurable intervals of data processing and system monitoring - Lot of pre-built reports and the support of creation of new ones - Tracking of KPI‘s (Key Performance Indicators)
01003006 Computer Software
01003008 Data Processing / Data Interchange, Middleware
01003010 Databases, Database Management, Data Mining
01004009 CRM - Customer relationship Management
01004012 Operation Planning and Scheduler System
Market application codes
02006006 Computerised billing and accounting services
02006007 Databases and on-line information services
02007007 Applications software
02007013 Banks/financial institutions software
07006 Other Consumer Related (not elsewhere classified)
Intellectual property rights
Type of partner sought
Type: company - industry. The Slovak company is looking for customers, business partners. The offered application is suitable especially for companies which deal with the management and recovery of debts. Field of activity: e.g. financial institutions, banks. Role of partner: - license agreement – reseller of licenses – actively seek new customers preferably in banking/telco industry; re-sell product licenses and maintenance; the Slovak company will support pre-sale - services agreement – the specific services related to the use of this application are offered to customer. The Slovak company is a provider of specific services related to the use/customization/support of this application, which are offered to customer – they collect change request and custom requirements of customers; participate on analyze and implementation of changes, upgrades, patches and prophylactics.